Privacy Policy
Last updated: December 21, 2024
1. Introduction
At Reprtr, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback widget platform. Please read this policy carefully.
2. Information We Collect
2.1 Information You Provide
- Account information (email, name, password)
- Billing information (processed by Paddle)
- Project settings and configurations
2.2 Feedback Data
When visitors use your embedded widget, we collect:
- Feedback content submitted by users
- Email address (if provided by the user)
- Page URL where feedback was submitted
- Device information (browser, viewport size, platform)
2.3 Automatically Collected Data
- IP addresses
- Browser type and version
- Access times and dates
- Cookies and similar technologies
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our Service
- Process and display feedback to you
- Process payments and manage subscriptions
- Send you service-related communications
- Improve and optimize our platform
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing
We may share your information with:
- Service Providers: Third parties that help us operate (e.g., Supabase for hosting, Paddle for payments)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication mechanisms
- Regular security audits
- Access controls and monitoring
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Upon account deletion, your data will be removed within 30 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent where applicable
To exercise these rights, contact us at the email below.
8. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Service may not function properly without cookies.
9. Third-Party Services
We use the following third-party services:
- Supabase: Database and authentication
- Paddle: Payment processing
- Vercel: Hosting and deployment
Each third-party service has its own privacy policy governing the use of your information.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.
12. Governing Law
This Privacy Policy is governed by the laws of the Republic of Indonesia. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Jakarta, Indonesia.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at: